Frequently Asked Questions

My dog had an accident on the rug, what should I do?
 
What are the various types of soils found in my rugs and carpet?
 
What causes dye bleeding?
 
Why is the fringe on my rug darkening and wearing so quickly?
 
Why does my oriental rug have color variations that appear as horizontal bands?
 
Is it common for the latex on the back of my rug to have areas of deterioration?
 
Why did little white knots appear on the surface of my rug after cleaning?